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Return and refund policy

Summary

Our reimbursements and returns policy lasts 30 days. If it has been 30 days since your purchase, we cannot offer you a refund or exchange completely.

To be able to make a return, the item must be unused and in the same condition in which you received it. It must also be in the original packaging.

There are several types of goods are exempt from being returned. It may not be returned perishable goods such as food, flowers, newspapers or magazines. We will also not accept products that articles are intimate or sanitary, hazardous materials, or flammable liquids or gases.

Additional items not returnable:

  • Gift cards
  • Products of the downloadable software (Images, audios or videos)
  • some articles health and personal care

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase to the manufacturer.

There are certain situations where only granted partial refunds:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once we have received and inspected your return we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, they will process your refund and automatically apply a credit to your credit card or original method of payment, within a specified period of days.

Refunds to late or non-existent

If you have not received your refund, first recheck your bank account.

Next, contact your bank. There is often a processing time before it is counted the refund.

If you've done all of this and you still have not received your refund, please contact us in the {hola@elias_tano.net}.

Items on sale

You can only refund the items of the normal price. The items on sale can not be refunded.

Changes

Only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to {hola@elias_tano.net} and send your item to: {España – Valencia.}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a credit of a gift for the value of your return. Once we have received the returned item, we will mail you a gift certificate.

If the item wasn't marked as a gift at the time of purchase, or if the person who made the gift to be sent to themselves to give to you later, we will send a refund to the person who made the gift and this will find out about your return.

Returns shipping

To return your product, you should mail it to {España – Valencia.}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your place of residence, the time it may take to get your exchanged product may vary.

If it returns more expensive items, you can consider using a shipping service with tracking or purchasing insurance for shipping. We do not guarantee that we will receive your returned item.

Do you need help?

Please contact us at {hello@elias_tano} for questions regarding refunds and returns.

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